We’re saddened to hear that you're feeling in this way, and guarantee you that your fulfillment is significant to us. We’ll be pursuing up along with you before long to discuss your concerns.
We realize your annoyance, and we assure you that we get matters which include these very severely. We’ll be in touch with you Soon to debate your concerns.
Firstly, We lost our carpet in Hurricane Irma And eventually acquired the money to acquire more. So we assumed. I are already trying to get carpet put in given that November seventh, 2017. We scheduled an appointment for 5-7pm plus a consultant didn't show. We rescheduled for November ninth and she showed, we advised her we were being thinking about the acquisition and to maneuver forward Along with the sale. A agent was designed to connect with us November tenth and plan the carpet and vinyl installation for November 13th and 14th. There was no phone call and we remaining many voicemails for anybody from your office to connect with us back again to the installation. The installation dates came and went and we ongoing to get in touch with leaving voicemails and operate buy numbers have been placed as a result of customer service. We were being attempting to get flooring by Thanksgiving due to relatives coming to town. We had Thanksgiving on concrete floors and made the most effective of it masking it with towels and blankets for children attending.
The foot site visitors becoming myself and my spouse, and a medium-sized Canine. SIDE Notice: The little linen closet in the hall wasn't completed, I do not know why. I did not even observe until my mom pointed it out. How in the world would they not do a tiny linen closet? Would that were Yet another $one hundred?
We experienced the complete home cleaned major tobottom that has a maid service once we closed. These men Reduce each of the flooring in every room inside of.
Thank you for bringing your worries to our attention. We’ve received your e mail, and we’ll be in touch with you Soon to discuss your carpet issues.
You will notice my response down below yours. I have attempted quite a few versions to e-mail the CEO without luck. If you discover a working e-mail for him, please share as I meant my response for him.
Thank you for sharing your experience. We apologize that the installation experienced a rocky start off, but are thrilled to listen to that your job was completed to the gratification. For long run inquiries and/or considerations don’t be reluctant to Get in touch with us at customersupport at empire-today.com.
Oct 26, 2018 at four:37 pm Carpet was represented to us as trackless carpet that might not show foot prints or in my circumstance crutch prints. We experienced initially picked to receive Berber carpet but product sales person claimed this would perform too. We experienced indicated the kind of carpet we want it which was already inside our family room and was trackless. Installers had put in a single space of carpet and we identified that it was not trackless. We identified as our gross sales one who said that it essential at the very least two or a few days to blossom as it had been rolled up tightly prior to installation. Also acquired a empire today review simply call before long after that from Empire consultant who recurring precisely the same details in so in superior religion and belief we had the rest of for more rooms carpet. I contacted Empire just after four times when it seem no unique and had an incredibly tough time even getting a get in touch with back right after various phone calls.
We apologize for your knowledge, and are let down to be aware of that the issues haven't been addressed. We’ll be in touch with you shortly to more talk about your considerations.
Exactly the same way I perform I would like them to work. The rest isn't intending to do the job. I want resolution. 8/15 time is of the essence. I've emailed customer service, spoke to manager. I want aid and new crew out tomorrow. Empire has my dollars but I haven't got an put in flooring!
On the recommendation of a friend I began connection with Empire in September. My first "ticket" was shut with Empire boasting it had been as a consequence of MY not returning phone calls. I educated them that we've been during the age of technology and I'll go ahead and ask for my phone records in tricky duplicate which will clearly show how again and again I have named, And just how repeatedly Empire has identified as.
In the end, I devote my workdays in the plush office without manual responsibilities and these guys invest their time day in and day out... pounding, lifting, going heavy home furniture, etc. Becoming greeted with hostility right out in the gate would not inspire me to do the most effective occupation I could do.
Allow me to determine what both you and your crew has made a decision and I will forward your data to Don for his review/approval.